MeeXH COLLAR MAX is a smart GPS/GNSS pet collar that lets you create virtual fences, track your pet in real time, and receive safety alerts. It also uses sound, voice, and vibration to help your pet understand boundaries and support everyday training.

No. Out of respect for animal welfare, MeeXH COLLAR MAX only uses sound, voice prompts, and vibration, deliberately not to use shock‑based training methods and instead rely on gentler, more humane feedback to help guide your pet.

A virtual fence is a safe area you draw on map in iPetLife app. When your pet crosses the boundary of virtual fence, the collar provides feedback and the app will send you alerts. It does not physically block your pet like a gate or wall but gives you much better visibility and control.

Partially yes. Virtual fences that have been saved to the collar can keep working in many areas without cellular coverage. However, live tracking, instant notifications, and other connected features require network coverage and an active subscription.

Yes. Subscription is required for live GPS tracking and cellular connectivity. You can choose monthly or longer‑term plans (see website: Link). With a subscription: you get real‑time location, instant alerts, online updates, and more.Live tracking and online features are unavailable without a subscription.

No. MeeXH COLLAR MAX has a built‑in eSIM. Once you activate a subscription, the collar connects to the cellular network without needing a physical SIM card.

The collar uses advanced multi‑GNSS (GPS, GLONASS, BDS, Galileo) for high‑accuracy tracking in most outdoor environments. Indoors or in dense urban areas, performance can be affected by buildings, trees, and weather, accuracy may vary.

Battery life can be up to about 7 days in typical GPS mode and up to about 14 days in power‑saving mode, depending on use and conditions. A full charge takes approximately 2 hours.

Yes. MeeXH COLLAR MAX has an IP68 waterproof rating, suitable for everyday outdoor use, rain, and short swimming sessions. For long‑term deep submersion or extreme environments, we recommend removing the collar. After saltwater, rinse with fresh water and dry thoroughly.

The adjustable strap fits most dogs with neck sizes from about 10–26 inches (25–66 cm). If your pet has serious health conditions, is very aggressive, or has a history of dangerous escaping, please consult your veterinarian or a professional trainer first. Larger, collar‑tolerant cats may use it if the fit is comfortable, but always prioritize safety and comfort.

No. MeeXH is an aid, not a physical barrier. It cannot guarantee that your pet will never leave the area or get lost. You should always follow local leash laws and supervise your pet in higher‑risk situations

MeeXH COLLAR MAX works with the iPetLife app for iOS and Android. You can download it from the App Store or Google Play by searching “iPetLife” or by scanning the QR code on the packaging or in the user manual.

MeeXH collects and uses location and device data only as described in the Privacy Policy to provide and improve services such as tracking and alerts. MeeXH does not sell your location data to third parties. You can view, manage, or delete certain data in the app, subject to applicable laws.

MeeXH COLLAR MAX comes with a 1‑Year Limited Warranty against manufacturing defects under normal use. If you experience an issue, contact MeeXH support via support@meexh.com with your proof of purchase and a short description of the problem. Our team will guide you through the repair or replacement process.

You can purchase MeeXH COLLAR MAX on the official MeeXH website and through authorized partners. Trial periods, return policies, and special offers may vary by region and campaign—please refer to the “Purchase Information” and checkout pages on the website for the latest details, or contact our support team for assistance.