Contact information
Last Updated: June 2, 2026
This page provides the official contact information for Meexh (Hangzhou) Tech Co., Ltd, doing business as MeeXH ("MeeXH," "we," "us," or "our"). For specific inquiries, please use the guidance below to ensure your message reaches the appropriate team.
1. Company Information
| Detail | Information |
|---|---|
| Legal Entity | Meexh (Hangzhou) Tech Co., Ltd |
| Trading Name | MeeXH |
| Website | www.meexh.com |
2. Customer Support
For all general inquiries, product support, order questions, and account assistance:
| Method | Detail |
|---|---|
| support@meexh.com | |
| Response Time | We strive to respond to all inquiries within 24-48 hours on business days. Response times may be longer during weekends, holidays, and periods of high volume. |
2.1 Recommended Subject Lines for Faster Processing
To help us route your inquiry to the correct team, please use the following subject lines:
| Inquiry Type | Recommended Subject Line |
|---|---|
| Order Status | "Order Status - [Order Number]" |
| Return Request | "Return Request - [Order Number]" |
| Warranty Claim | "Warranty Claim - [Serial Number]" |
| Subscription Refund | "Subscription Refund Request" |
| Technical Support | "Technical Support - [Device Model / Serial Number]" |
| Account Issues | "Account Support" |
| Shipping Inquiry | "Shipping Inquiry - [Order Number]" |
| Billing / Payment | "Billing Inquiry - [Order Number]" |
| Privacy / Data Request | "CCPA Request" or "Privacy Policy Inquiry" |
| General Inquiry | "General Inquiry" |
3. Response Expectations
3.1 Initial Response
We acknowledge receipt of your inquiry via an automated confirmation email within minutes of submission. If you do not receive this confirmation, please check your spam or junk folder and verify that your email address was entered correctly.
3.2 Inquiry Resolution Times
| Inquiry Type | Typical Resolution Time |
|---|---|
| Order Status & Tracking | 1 business day |
| Return & Refund Requests | 2-3 business days (initial review) |
| Warranty Claims | 3-5 business days (initial assessment) |
| Technical Support | 2-3 business days |
| Billing & Payment Issues | 2-5 business days |
| Privacy & CCPA Requests | Up to 45 calendar days (as required by law) |
Resolution times are estimates and may vary based on inquiry complexity and volume.
3.3 Information to Include
To help us resolve your inquiry as efficiently as possible, please include the following information in your initial email, as applicable:
- Your full name
- The email address associated with your MeeXH account
- Your order number (if applicable)
- Your device serial number (if applicable)
- A detailed description of your question or issue
- Any relevant screenshots, photographs, or error messages
4. Legal and Compliance
For legal notices, regulatory inquiries, data protection requests, DMCA/copyright notices, and service of process:
| Method | Detail |
|---|---|
| support@meexh.com | |
| Subject Line | "Legal Notice" or "Legal Inquiry" |
Please note that email is an informal communication channel. Service of legal process must comply with applicable laws and rules of civil procedure. If you require formal service of process, please contact us at the email above to request the appropriate mailing address and instructions.
4.1 Copyright Infringement (DMCA) Notices
If you believe that any content on the MeeXH Site infringes your copyright, you may submit a notification pursuant to the Digital Millennium Copyright Act ("DMCA") by emailing support@meexh.com with the subject line "DMCA Notice." Your notice must include:
- A physical or electronic signature of the copyright owner or authorized agent.
- Identification of the copyrighted work claimed to have been infringed.
- Identification of the material claimed to be infringing and its location on the Site.
- Your contact information, including name, address, telephone number, and email address.
- A statement that you have a good faith belief that the use is not authorized by the copyright owner, its agent, or the law.
- A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
5. Social Media
MeeXH may establish official social media presences from time to time. Please check the Site for the most current social media links.
Important: Customer support inquiries submitted through social media channels may not receive the same priority as inquiries sent to support@meexh.com. For the fastest response, we recommend using email.
6. Changes to This Contact Information
MeeXH reserves the right to update this Contact Information page at any time. We encourage you to review this page periodically for the most current contact details and response times.
*This Contact Information page was last updated on June 2, 2026.*